# Refund & Cancellation Policy

**RKD COMPLETE IT SOLUTION**

At **RKD COMPLETE IT SOLUTION**, we strive to deliver high-quality IT services and ensure customer satisfaction. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations are handled.

## 1. Scope

This policy applies to all services provided by RKD COMPLETE IT SOLUTION, including but not limited to:

* Website Design & Development

* Software Development

* Mobile Application Development

* Digital Marketing Services

* Domain Registration

* Web Hosting

* IT Consulting

* Network & EPON/OLT Configuration Services

* Annual Maintenance Contracts (AMC)

## 2. Project Cancellation

* Clients may request cancellation before work begins. A full refund may be issued after deducting applicable payment gateway or administrative charges.

* Once project planning, design, development, or implementation has started, cancellation requests will be reviewed based on the amount of work completed.

## 3. Refund Eligibility

Refunds may be approved only if:

* The project has not yet started.

* RKD COMPLETE IT SOLUTION is unable to deliver the agreed service.

* A duplicate payment was made by mistake.

* A billing error occurred.

## 4. Non-Refundable Services

The following are generally non-refundable:

* Domain registration or renewal fees.

* Web hosting charges.

* SSL certificates.

* Third-party software or license purchases.

* Digital marketing services already performed.

* Completed website or software development work.

* Customized software or application development.

* Emergency support or on-site technical services.

## 5. Refund Process

To request a refund, please contact us with:

* Customer Name

* Invoice or Order Number

* Payment Date

* Reason for the Refund Request

Approved refunds will be processed using the original payment method whenever possible.

## 6. Refund Processing Time

Approved refunds are generally processed within **7–14 business days**, depending on your payment provider or bank.

## 7. Project Delays

Refunds will not be issued for delays caused by:

* Failure to provide required content or approvals.

* Changes requested after project commencement.

* Delays caused by third-party service providers.

* Force majeure events beyond our reasonable control.

## 8. Service Issues

If you are dissatisfied with our service, please contact us first. We will make reasonable efforts to resolve technical issues, correct errors, or complete the agreed scope before considering a refund.

## 9. Changes to This Policy

RKD COMPLETE IT SOLUTION reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on our website.

## 10. Contact Us

For refund or cancellation requests, please contact: